Effective May 21, 2026

Welcome to Gray Breakthroughs. These Terms & Conditions (“Terms”) govern your use of the website, services, programs, assessments, workshops, courses, consulting engagements, digital products, and related offerings provided by Gray Breakthroughs, LLC (“Gray Breakthroughs,” “we,” “our,” or “us”).

By accessing this website or purchasing, participating in, or using any of our services or materials, you agree to these Terms.

1. Services Provided

Gray Breakthroughs provides consulting, coaching, facilitation, assessments, educational programs, workshops, digital resources, strategic advisory services, and related professional services for businesses, nonprofit organizations, leaders, and teams.

 Services may include, but are not limited to:

• Organizational assessments

• Board engagement assessments and scorecards

• Leadership consulting and coaching

• Workshops and facilitation

• Courses and educational materials

• Strategic planning support

• Downloadable resources and digital products

• Group programs and mastermind sessions

2. No Guarantee of Results

Gray Breakthroughs provides professional guidance, educational content, facilitation, and strategic advisory services. However, we do not guarantee specific business, organizational, financial, fundraising, governance, leadership, or operational outcomes.

 Results vary based on numerous factors outside our control, including implementation, organizational culture, leadership decisions, market conditions, and participant engagement.

3. Client Responsibilities

Clients and participants agree to:

• Provide accurate and complete information

• Participate honestly and professionally

• Use services and materials lawfully

• Respect the confidentiality and intellectual property rights of Gray Breakthroughs and other participants

 You acknowledge that the effectiveness of consulting, coaching, assessments, and educational services depends in part on your active participation and implementation.

4. Payment Terms

Fees for services, programs, courses, workshops, assessments, or consulting engagements are due according to the terms outlined in your proposal, invoice, registration page, or agreement.

 Unless otherwise stated:

• Payments are non-refundable once services have been delivered or digital materials have been accessed.

• Payment plans must be completed according to the agreed schedule.

• Failure to make timely payments may result in suspension or termination of services.

 Gray Breakthroughs reserves the right to modify pricing at any time for future purchases or engagements.

5. Cancellations & Rescheduling

Consulting sessions, coaching calls, workshops, or meetings may be rescheduled with reasonable notice.

 Unless otherwise agreed:

• Cancellations made fewer than 24 hours before a scheduled session may be forfeited or subject to a rescheduling fee.

• Gray Breakthroughs reserves the right to reschedule services due to illness, emergency, or unforeseen circumstances.

 For live programs, workshops, or events, separate cancellation policies may apply and will be communicated at registration.

6. Intellectual Property

All content, materials, frameworks, assessments, tools, graphics, presentations, downloads, videos, written materials, and methodologies provided by Gray Breakthroughs are the intellectual property of Gray Breakthroughs, LLC unless otherwise stated.

 This includes, but is not limited to:

• The 4C Framework for Board Engagement

• Board Engagement Scorecard content and materials

• Board Engagement Accelerator content and materials

• Assessment tools and reports

• Workshops and course materials

• Facilitation exercises and frameworks

• Downloadable resources and templates

 Materials are provided for individual or organizational use only and may not be:

• reproduced,

• distributed,

• sold,

• modified,

• published,

• or shared publicly

without prior written permission from Gray Breakthroughs.

7. Assessment & Survey Data

Clients understand and agree that:

• Assessment and survey responses may be collected and analyzed as part of services provided.

• Reports may include aggregated or summarized findings.

• Gray Breakthroughs may use anonymized and aggregated data for benchmarking, research, educational content, publications, speaking engagements, thought leadership, and service improvement purposes.

• No individual or organization will be publicly identified without explicit written consent.

 Additional confidentiality terms may apply to specific engagements.

8. Confidentiality

Gray Breakthroughs will make reasonable efforts to maintain the confidentiality of client information shared during consulting, coaching, facilitation, or assessment engagements.

 However:

• electronic communications cannot be guaranteed fully secure,

• confidentiality does not apply to information already publicly available,

• and disclosure may occur if required by law.

 Clients are responsible for determining what confidential or sensitive information they choose to share.

9. Educational & Informational Purposes Only

Gray Breakthroughs does not provide legal, financial, tax, accounting, psychological, medical, or licensed clinical advice.

 All content, recommendations, assessments, workshops, and consulting services are provided for educational, informational, and strategic purposes only.

 Clients should consult qualified professionals regarding legal, financial, employment, or regulatory matters.

10. Limitation of Liability

To the fullest extent permitted by law, Gray Breakthroughs, LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

• use of our website,

• participation in services or programs,

• reliance on materials or recommendations,

• or inability to access services.

 Our total liability for any claim shall not exceed the amount paid by the client for the applicable service or product.

11. Third-Party Platforms & Links

Gray Breakthroughs may utilize third-party platforms or link to external websites, including payment processors, scheduling tools, course platforms, survey tools, or social media platforms.

We are not responsible for the content, practices, availability, or policies of third-party services.

12. Website Use

You agree not to:

• misuse this website,

• attempt unauthorized access,

• interfere with website functionality,

• upload malicious code,

• or use content in violation of these Terms.

 Gray Breakthroughs reserves the right to restrict or terminate access to the website or services for violations of these Terms.

13. Changes to Terms

Gray Breakthroughs reserves the right to modify these Terms at any time. Updated versions will be posted on our website with the revised effective date.

Continued use of the website or services after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

 Any disputes arising under these Terms shall be resolved in the courts located in Delaware.

15. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Gray Breakthroughs, LLC
3411 Silverside Rd. Baynard Building, Suite 104B, #24
Wilmington, DE 19810, USA

Email: hello@graybreakthroughs.com
Phone: 302-468-7559