Privacy Policy

Effective May 21, 2026

Gray Breakthroughs, LLC (“Gray Breakthroughs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, services, assessments, courses, workshops, newsletters, and related offerings.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit Gray Breakthroughs or interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Organization or company name

  • Billing and payment information

  • Survey, assessment, or questionnaire responses

  • Information submitted through forms, registrations, scheduling tools, or consultations

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referral sources

  • Website usage analytics

  • Cookies and tracking technologies

How We Use Your Information

We may use your information to:

  • Provide consulting, coaching, facilitation, assessment, educational, or advisory services

  • Deliver purchased products, programs, or resources

  • Communicate regarding inquiries, services, scheduling, or support

  • Send newsletters, marketing communications, or updates you have opted to receive

  • Improve our website, offerings, and user experience

  • Conduct internal research, benchmarking, and service development

  • Comply with legal obligations 

Assessment, Survey & Benchmarking Data

Gray Breakthroughs may collect responses through surveys, assessments, scorecards, questionnaires, and organizational evaluation tools.

Unless otherwise stated in a separate agreement:

  • Individual responses will be treated confidentially and shared only as necessary to provide agreed-upon services.

  • Reports may present findings in aggregated or summarized formats.

  • Gray Breakthroughs may use anonymized and aggregated data for benchmarking, research, educational content, service improvement, speaking engagements, publications, thought leadership, and future product development.

  • No individual or organization will be publicly identified without explicit written permission.

Email Communications

If you subscribe to our newsletter, download a resource, register for an event, or otherwise opt into communications, we may send you emails related to:

  • Leadership and organizational insights

  • Services and offerings

  • Events and workshops

  • Resources and updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Third-Party Services

We may use trusted third-party providers to support our business operations, including:

  • Payment processing platforms

  • Email marketing systems

  • Scheduling tools

  • Survey and assessment platforms

  • Analytics providers

  • Course or community platforms

  • Cloud storage providers

These providers may process information on our behalf in accordance with their own privacy policies and applicable laws.

Cookies & Analytics

Our website may use cookies, analytics tools, and tracking technologies to improve functionality, understand website usage, and enhance user experience.

You may choose to disable cookies through your browser settings, although doing so may affect certain website features.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business and financial records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Support research and benchmarking activities in anonymized form

How We Protect Information

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Request information regarding how your data is used

To make a request, please contact us using the information below.

Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

International Users

If you access our website from outside the United States, you understand that your information may be transferred to and stored in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Updated versions will be posted on this page with the revised effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Gray Breakthroughs, LLC #301
3411 Silverside Rd, Ste 104B
Wilmington, DE 19810 USA

Email: hello@graybreakthroughs.com
Phone: 302-468-7559