The Power of Trusted Relationships in Business: Why Your "Band" Matters
When my husband and I acquired Griswold Home Care in New Castle County two years ago, I needed reliable support across various business functions. My solution was simple but powerful: I got the band back together.
"The band," in this case, is the network of vendors and partners I've cultivated relationships with over the past 25 years. They're trusted allies who share our values and approach to business.
The partners I consistently bring back to work with provide kindness through clarity. They are:
Honest in all interactions
Dependable when it matters most
Trustworthy, which builds confidence
Genuine, and care for our needs and success
These qualities aren't just nice-to-haves – they should be the hallmarks of every business. I know that I will be treated the same way that my team treats our clients and customers.
Moving Forward with the Right Support
As we recently settled into our new space, I was particularly thankful for one band member: THinc Forward, my longstanding phone and internet provider of choice.
What makes the Thinc Forward team stand out? Three simple principles that create an exceptional customer experience:
Transparency and follow-through: If they commit to something, they deliver. If they can't, they're upfront about limitations and explain why.
Fair pricing: They understand the need for profitability without exploiting their customers—a balance that demonstrates respect and integrity.
Authentic care: Beyond just providing services, they genuinely want to ensure their clients' success and satisfaction.
The Ripple Effect of Clear Communication
The peace of mind that comes from working with this team is invaluable. Their clear communication and reliable support removed unnecessary stress during a period of significant change.
When business relationships are built on transparency, follow-through, and genuine care, everyone benefits. Your team feels supported, your operations run smoothly, and you can focus on growth rather than putting out fires. Clear communication is both a kindness and a strategic advantage.
Want to discuss whether you’ve got the right band to support your business needs? Book a discovery call here!
